London Property

Blog Post No.113

Tenant-Like Manner and Property Management

15/07/2022

Our guest today is Catherine Fellowes, the managing agent at Movease.   

We chat about what is an excellent tenant from a property management perspective and what is the proactive approach that a managing agent can take every day.

We discuss property management and why communicating with contractors and managing the expectations of tenants is a challenging part of the job. As per Catherine, the most critical aspect is visiting the tenants, being in person to talk to contractors, discussing the problem, and brainstorming with a tenant quite often. 

Movease is a family run company. It was set up  25 years ago by Catherine’s mother, Rosamund, who realised there was a demand for a boutique property management company with a focus on a personal and one to one service, working alongside hand picked contractors. Catherine took over the company six years ago, she has extensive experience in the fields of antiques and interior design and has worked in the financial sector, all of which has proved a valuable training ground for running Movease.

I think finding solutions quickly and economically for the landlord is one of the most important elements of the job. No tenant wants to sit and look at a broken appliance for weeks on end. It is thinking in one’s feet. I think a can do attitude is really important.  You know they’re paying a lot of rent for a decent property.

Catherine Fellowes

 

As always, we would love to hear your thoughts. Please feel free to contact us if you have any questions. Email us at ask@londonproperty.co.uk.

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